In case you are a consumer within the meaning of § 13 BGB, i.e. you purchase the goods for purposes that cannot be connected to your commercial nor your independent professional activity, you have a right of withdrawal in accordance with the following provisions.
You have the right to withdraw from this contract within fourteen days without giving any reason.The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
D – 86517 Wehringen
+49 (0) 8234 802 16 65
by means of a clear statement in written form (e.g. by mail, fax or e-mail) about your decision to withdraw from this contract. You can use the attached withdrawal form, which is not required, however.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal within the above mentioned revocation period.
Consequences of the cancellation
If you withdraw from this agreement, we have to restitute all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than standard delivery)
immediately and at the latest within fourteen days from the date on which the notification of your revocation has reached us. For this repayment, we use the same means of payment that you’ve chosen in the original transaction, unless otherwise agreed with you; there won’t be charged any repayment fees.
We may refuse to reimburse your payment until the goods will have been arrived in our stock or until you have provided proof that you have returned the goods.
You must return or hand over the goods to us without delay within fourteen days from the date on which you inform us about the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss in value is caused by a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
End of revocation instruction.
(1) The right of withdrawal does not exist
- for customized goods i.e. goods which are not prefabricated and whose manufacture is based on an individual choice or determination by the consumer meeting his personal needs.
- in the case of delivery of sealed goods which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery or
- if sound or video recordings or computer software are delivered in a sealed package, if the seal has been removed after delivery.
(2) Please avoid damage and contamination. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. In case you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage in order to avoid claims for damages due to defective packaging.
(3) Please call us before returning the goods Tel.No. +49 8234 802 16 65 to announce the return consignment. This way, you enable us to assign the products as quickly as possible.
(4) Please note that the modalities mentioned in the preceding paragraphs 2 and 3 are not a prerequisite for the effective exercise of the right of withdrawal.